Refund & Cancellation Policy

SalesIn offers four plans: Explorer (free), Accelerate, Scale and Executive. Paid plans are billed in advance, either monthly or annually, at the price shown on the pricing page at the time of purchase. Prices are displayed in USD and may be converted and charged in your local currency by our payment processor.

You can cancel a paid plan at any time. Cancellation takes effect at the end of the current billing period. You keep full access to your plan until that date, and you are not charged again afterwards.

There is no cancellation fee, and no notice period is required beyond cancelling before your next renewal date.

Once a billing period has started, that period is non-refundable — for all paid subscription tiers (Accelerate, Scale and Executive). We do not refund partial or unused portions of a monthly or annual period, including where an account is cancelled mid-period, is not used, or is suspended or terminated for breach of our Terms of Service.

If you upgrade mid-period, the change takes effect immediately and your payment provider applies a pro-rated charge for the remainder of the period. Downgrades take effect at the next renewal; the difference for the current period is not refunded.

Nothing in this policy limits any non-waivable rights you may have under applicable UAE consumer protection law. If you believe you were charged in error — for example a duplicate charge or a charge after a confirmed cancellation — contact us and we will investigate and correct genuine billing errors.

Companies can cancel or change a plan from Account → Manage subscription in the company dashboard, which opens the secure billing portal provided by our payment processor. Agent accounts on SalesIn are free and carry no subscription to cancel.

If you cannot access your account, send a cancellation request through the contact page from the email address registered on the account and we will process it.

Success fees are separate from subscriptions. They are only charged on closed business — where an introduction delivered through the platform leads to a signed contract, purchase order or invoice, and the Company reports that outcome as closed and won. No success fee is charged on introductions that do not convert.

Once a deal is marked as closed and won and the corresponding success fee has been invoiced, that fee is due and non-refundable, and the agent's share is settled to them. Success fees are invoiced and settled outside the platform subscription billing, on the terms set out in clause 4 of our Terms of Service.

If a reported outcome is later cancelled, reversed, or the underlying contract value changes, contact us with supporting documentation. We will review the case in good faith and adjust or credit the invoiced fee where the change is verified before the agent's share has been settled.

Billing questions and refund enquiries: The Agency Sales and Marketing Consultancy - F.Z.E, Ajman Free Zone, United Arab Emirates — via our contact page.